# Rumlin

> AI-powered conversation intelligence platform for operational leaders in Customer Success, Sales, and Support. Rumlin transcribes customer calls, extracts recurring themes, scores conversations against custom playbooks, and generates coaching recommendations — turning every call into objective performance data in minutes. Pricing: Starter £250/month, Growth £1,000/month, Enterprise custom.

Rumlin follows a three-step process: Extract Themes (automatic transcription and theme detection), Score Consistency (custom scorecards against your playbook), and Activate Coaching (data-backed coaching recommendations). This file highlights Rumlin's core documentation, use cases, API resources, and integration guides designed for AI inference and citation.

## Product Documentation

- [Home](https://rumlin.io/): Rumlin's main landing page explaining the conversation intelligence platform and core value propositions
- [How It Works](https://rumlin.io/#how-it-works): Three-step process overview — Extract Themes, Score Consistency, Activate Coaching
- [FAQ](https://rumlin.io/#faq): Frequently asked questions covering call analysis for Customer Success teams, playbook scoring, churn-signal detection, analysis speed, and integrations
- [Request Demo](https://rumlin.io/request-a-demo): Demo request page for potential customers to learn about Rumlin's capabilities

## Use Cases

- [Customer Success](https://rumlin.io/customer-success): Call analytics and theme extraction for Customer Success and support teams — churn signals, escalation triggers, CSAT root-cause analysis, QBR preparation, and health score inputs from every customer call
- [Sales Teams](https://rumlin.io/): Conversation intelligence for sales operations — objection and pipeline-risk themes across every sales call, playbook scoring by team and rep, and data-backed coaching priorities

## API Documentation

- [API Documentation](https://rumlin.io/support/api): Complete REST API reference for integrating with Rumlin's conversation intelligence platform
- [Support Hub](https://rumlin.io/support/): Comprehensive documentation hub for developers and integration resources
- [Upload Endpoint](https://rumlin.io/support/api#upload-endpoint): POST /api/upload endpoint for uploading audio files with authentication and parameters
- [Authentication Guide](https://rumlin.io/support/api#authentication): Bearer token authentication setup and security best practices

## Integration Guides

- [Zapier Integration](https://rumlin.io/support/zapier): Complete guide for connecting Rumlin to 5,000+ apps with no coding required
- [Zapier Setup Guide](https://rumlin.io/support/zapier#setup): Step-by-step process for API key setup and creating first automation workflow
- [Zapier Use Cases](https://rumlin.io/support/zapier#use-cases): Popular automation scenarios including cloud storage, meeting recordings, and webhook integrations

## Optional

- [Privacy Policy](https://rumlin.io/privacy): Data protection and privacy practices
- [Terms of Service](https://rumlin.io/terms): Legal terms and conditions for using Rumlin platform