Website Terms and Conditions

Introduction

If you use our website or buy any Services from our site you agree to be bound by these terms and conditions and the Services Agreement. The Service Agreement terms and conditions are the only terms and conditions applicable to the provision of the Services. No other terms and conditions on any other documentation or medium shall apply to the Services and by accepting the delivery of the Services, you accept that these terms and conditions shall apply to the exclusion of all others.

This contract is only available in English. No other languages will apply to this contract.

When using the Services you also agree to be legally bound by:

• our Privacy Policy;
• the Services Agreement; and
• any other specific terms that we may have brought to your attention prior to or at the time of your signing up for the Services.

Your privacy and personal information

Our Privacy Policy is available on our website.

Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

Acceptable Use Policy

You shall not use our website or our Services to access, store, distribute or transmit any material during the course of your use of the website or the Services that:

• is unlawful, harmful, threatening, defamatory, obscene, infringing, harassing or racially or ethnically offensive;
• facilitates illegal activity;
• depicts sexually explicit images;
• promotes unlawful violence;
• is discriminatory based on race, gender, colour, religious belief, sexual orientation, disability; or
• operates in a manner that is otherwise illegal or could cause damage or injury to any person or property including damage to any software or service through the introduction of any virus, malicious code, worm, file or programme which has as its effect the damage to software or the proper operation of the website or any Services or any part thereof or the operation of the website;

and we reserve the right, without liability or prejudice to our other rights, to disable access to any material that breaches the provisions of this clause.

Your use of the Services

You shall not:

• use the website or any of the Services for any purpose other than for your own purposes;
• access all or any part of the website or any of the Services in order to build a product or service which competes with the Services;
• develop or build any product or service which makes use of any technology utilised in the website or the Services;
• license, sell, rent, lease, transfer, assign, distribute, display, disclose, or otherwise commercially exploit, or otherwise make the website or the Services available to any third party; or
• reverse engineer or decompile the software used in providing the website or the Services, copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any portion of the software in any form or media or by any means or attempt to do any of the foregoing.

AI-Powered Processing

The Services use artificial intelligence and automated processing to transcribe, analyse, and score call recordings uploaded to the platform. By using the Services, you acknowledge that call content will be processed by automated systems to generate transcriptions, themes, scorecards, and coaching insights. While we take care to provide accurate outputs, AI-generated results are not guaranteed to be free from error and should be reviewed by a human before any decisions are made that may materially affect individuals.

Call Participant Data

Where you upload call recordings or other content to the Services that contains personal data of third parties (including call participants), you are responsible for ensuring that you have the necessary legal basis and any required consents to process and share such recordings with Rumlin. You warrant that you have complied with all applicable data protection laws in relation to such content prior to uploading it to the Services.

In relation to such third-party content, Rumlin acts as a data processor on your behalf and you act as the data controller. In that capacity, Rumlin shall:

• only process call participant data on your documented instructions, including as set out in these terms;
• ensure that all Rumlin personnel authorised to process call participant data are bound by appropriate confidentiality obligations;
• implement appropriate technical and organisational measures to protect call participant data against unauthorised or unlawful processing and against accidental loss, destruction, or damage;
• not engage any sub-processor to process call participant data without prior written authorisation, and where sub-processors are engaged, impose data protection obligations no less protective than those set out here;
• assist you in responding to data subject rights requests relating to call participant data, to the extent reasonably practicable;
• notify you without undue delay upon becoming aware of a personal data breach affecting call participant data; and
• delete or return call participant data upon termination of the Services, unless retention is required by applicable law.

You authorise Rumlin to engage sub-processors for the purposes of providing the Services, including providers of transcription, AI analysis, and cloud infrastructure. A current list of sub-processors is available upon request from [email protected].

Service Description

The detailed description of the Services and the functionality of the Services are set out in the Services Agreement and the documentation referenced therein. Rumlin Limited warrants and supports the description of the Services as set out in the Services Agreement.

Rumlin Limited shall have no liability for any reliance placed on any materials contained in or referenced on the Rumlin website, and except in the case of any fraud, or fraudulent misrepresentation made by Rumlin, Rumlin shall have no liability in respect of any of the Services except, and to the extent set out in the Services Agreement.

Proprietary rights

You acknowledge and agree that we and/or our licensors own all intellectual property rights in the website and the Services. Except as expressly stated in the Services Agreement, you are not granted any rights to, or in, patents, copyright, database right, trade secrets, trade names, trademarks (whether registered or unregistered), or any other rights or licences in respect of any of our intellectual property. You agree not to make any challenge to the ownership of any of our proprietary rights.

Availability

We will endeavour to keep the website and the Services available at all times, but we do not guarantee uninterrupted or error-free access. The website and Services are provided on an "as is" and "as available" basis. We reserve the right to suspend, restrict, or withdraw access to the website or any part of the Services for operational, security, or maintenance reasons without notice.

Modifications to These Terms

We reserve the right to modify these terms and conditions at any time. We will notify registered users of any material changes via email or through a notice on the website. Your continued use of the website or the Services following notification of any changes constitutes your acceptance of the revised terms. If you do not agree to the revised terms, you should stop using the website and the Services.

Governing Law

These terms and conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the law of England and Wales. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms.